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Banner Flex Support
Comprehensive assistance for optimizing and maintaining your Banner flex system.
Overview
Flex Support for When You're in a Jam
Many organizations are able to manage their Ellucian Banner environments perfectly well. However, sometimes they run into challenges that they haven't seen before and could use a little bit of guidance to get through a rough patch. Ellucian Banner Flex Support is the perfect solution for seasoned, professional support on an as-needed basis.
How Does It Work?
You agree to our Flex-Support statement of work, and pre-purchase an allocation of hours against which your support tickets can be noted. We're then available for you 24x7x365 for severity one issues, and regular business hours for anything else. You can use your flex support entitlement for anything in the Ellucian Banner universe, and we'll be happy to jump right in.
Details
Trusted, Expert Advice Through Banner Flex Support
Support Services provided by a global team of Banner experts. These are the premier, A-list support engineers you would expect to work with when stakes are high and challenges are tough.
What's Included?
You can use Banner Flex Services for any of the following:
- Infrastructure Support/Advisory Services
- Platform Support/Advisory Services
- Database Support/Advisory Services
- Middle-Tier Support/Advisory Services
- Tuning Services (infrastructure, Platform, Database, Middle-Tier, or Application)
- Development Services (full life cycle)
- Integration Services (full life cycle)
- Application Technical Support/Advisory Services
- Application Functional Support/Advisory Services
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Testimonial
What Our Customers Are Saying
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Gain Peace of the Mind with OCI
“We found Astute as one of the strongest companies that not only deals with one of the projects but the somebody who works alongside us during the journey to overcome the hurdles of the project, as well as gives us the technical advice, educates us in the process, and the one whom we can rely on in this process. We have implemented the PeopleSoft Application to the Cloud solution and Astute’s Managed Services. And we continue to modernize our application with Oracle Cloud services.”
Mamuka Khantadze
- Senior Director of Technical Operations, CARE
Seamless Migration to Oracle with No Impact on End Users
“One of the biggest challenges that we were facing was the end of life on a number of servers in our Data Center, and we no longer have to provide hardware solutions as we are a leading provider of Pawn services. Transitioning into Oracle in this critical situation helped us resolve this challenge, especially our PeopleSoft applications into the Cloud, which was a great win as it was a seamless migration with no impact on end users."
Darren McDaniel
- Senior Director, Application Development, EZCORP
Utilizing Cloud Infrastructure for Right-Sizing
“In less time, we moved our finance systems from Oracle EBS to Oracle Cloud, student information to Education Cloud Infrastructure, building and maintenance services, and Amazon Web Services. Now, we are moving our PeopleSoft systems into Oracle Cloud Infrastructure. One of the reasons for Cloud Migration is that updates happen over time and gradually. Meanwhile, patches had become easy to implement and adapt.”
Rob Dickson
- Chief Information Officer, Information Services & Technology, Wichita Public Officer
Ready to Connect?
Please fill the following form, we will get back to you within a business day.
Contact Us
Schedule an
Appointment Now
Meet with an Astute expert today, we would love to help you think about your enterprise applications, and how the cloud can deliver greater value to your customers.
Free Flex Support Assessment
Since every environment is uniquely different we'll customize a solution just for you. Let's talk to see how we can help you reap the benefits of Flex Support for Ellucian Banner.
